Frequently Asked Questions
- How do I start service?
- Do I need to be at home when service man comes out to turn water on?
- Is sewer billed separately?
- Where do I look for leaks?
- How do I check my toilet for leak?
- How often will I get a bill?
- When is my bill due?
- Do you have a level payment plan?
- What are the water rates?
- Can I pay via ACH (auto draft)?
- Can I pay by Credit or Debit card?
- Can I pay with a check by phone?
- Options available if I am unable to pay?
- Rechecking my reading?
- Can I turn my own water on?
1. How do I start service?
- Verify that we are your water service provider by contacting us.
- Come to our office in Raytown, MO at least one day prior to needing water and provide us with the following:
- Name to appear on the bill
- Mailing address if different from service address
- Date you wish to start service
- Phone number
- Social security number
- Driver license
- Appropriate Advance Payment amount
2. Do I need to be at home when service man comes out to turn water on?
Generally speaking you need not be home. You do have the option of making an appointment if you suspect problems. Some customers choose to turn their main valve off which prevents a fixture, which may have been left on, from running water uncontrollably. When service is restored, turning off the main valve will avoid the Water District in Raytown, MO making a second trip at which your presence will be required.
3. Is sewer billed separately?
Yes, sewer is separately billed. The sewer bill is based on water department data from your "winter average" of water consumption, but is billed and collected by the City of Raytown. Failure to pay your sewer bill will result in disconnection of your water service.
4. Where do I look for leaks?
The most common household leak occurs in a toilet. They can also occur in a number of other places within the home. Some of these include but are not limited to water heaters, toilet tank overflow pipes, ice makers, humidifiers and outside faucets accidentally left on. The occasional necessary jiggle of the toilet flush lever is an often overlooked household leak.
5. How do I check my toilet for leak?
Testing for a leaky toilet involves discoloring the water using a dye. Dye tablets and detailed procedures are available for pickup at our office. Dye tablets are free of charge for our customers.
6. How often will I get a bill?
With the exception of a small group of businesses, the majority of accounts are billed every two months.
7. When is my bill due?
Your bill is due upon receipt. It is considered past due and a penalty is added on the date mentioned on your original bill. The past due date is usually the fifteenth of the month following the billing date.
8. Do you have a level payment plan?
Public Water Supply District No. 2 in Raytown, MO currently does not offer a level payment plan.
9. What are the water rates?
Click here for current rate.
10. Can I pay via ACH (auto draft)?
Yes.
The District does offer customers an option to pay by automatic withdrawal of their bank account. Additional details and enrollment forms for this type of payment are available upon request.
Click here to fill out and print enrollment form.
11. Can I pay by Credit or Debit card?
Public Water Supply District No. 2 in Raytown, MO takes Credit Card (Visa or Master card®) via online, over the phone, or over the counter.
PAYMENTS MADE USING THIS WEBSITE WILL NOT BE CREDITED TO YOUR ACCOUNT UNTIL THE NEXT BUSINESS DAY.
IF DISCONNECT HAS OCCURRED OR IS PENDING PLEASE PHONE OUR OFFICE DIRECTLY AND PAY BY CREDIT CARD.
12. Can I pay with a check by phone?
Not yet available. Customers of Public Water Supply District No. 2 in Raytown, MO can always pay by credit card over the phone or online.
13. Options available if I am unable to pay?
The Water District in Raytown, MO does offer payment arrangements but is unable to do so until after the past due date listed on the original bill. Payment arrangements are handled on an individual basis. Arrangements will not be offered once a customer is disconnected due to a delinquent bill. Full payment will be required on an account that is disconnected due to delinquency before service can be reconnected.
14. Rechecking my meter reading?
A) Can the Water District recheck my meter reading?
The Water District can, at the customers' request, recheck a reading. The District will sometimes recheck a reading before the bill is even mailed.
B) Can I recheck my reading?
Yes, you may double check our reading.
15. Can I turn my own water on?
Under no circumstances is a customer allowed to turn their own water on. This is particularly true in the case of a service that is disconnected due to a delinquent bill. Additional charges and fees will be assessed against customers' found to be tampering with a disconnected service.